NOTE: I'M BREAKING HERE. IT IS 5:30 and TIME FOR COCKTAIL RECEPTION..... I'll FINISH THE POST on Don Peppers LATER TONIGHT "OR" IN THE MORNING......
OK I'm Back......
Speaker Three: Don Peppers - Thriving Amidst Change, "Paradigm Power" and "The Hangover"
Don Peppers had a unique approach to creating value for our business. His theme was tied to these main themes:
1) Only Customers Create Value for Us
2) It is all about creating Trust with our customers.
If we do not have customers, we have no business. How we treat customers today affects their long term value to us in the future.
Why do customers choose us (you)"
* Trust
* Confidence in us (you)
* Strength of our (your) relationship with them
His overriding theme was "creating" trust with the customers. Focus on building and maintaining a reputation for trustworthiness!
No matter how good we are, we will never be perfect (after all we are human), we should constantly strive to improve......note: he commended our company efforts to survey and seek feedback via our Premier Service survey process........there are very few Realtors and Company's doing this on a disciplined and consistent basis.
End of Day One. Stay Tuned for Tuesday Blog.
John
John,
Sounds inpsiring.......looking forward to Tuesday blog.....would love to know about your experience with GMAC